Commercial Facilities Management in Dubai | MELLS
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Commercial & Facilities Management

Commercial Facilities Management in Dubai

A building is judged on the hour it is busiest, not the hour it was cleaned.

Precision AC and HVAC management, commercial deep cleaning, office carpet restoration and custom furniture and surface care for luxury retail flagships, Grade A offices, corporate headquarters and private estates across Dubai. One directly employed team, one written scope, one accountable point of contact.

Out of hoursOvernight execution
Directly employedNothing subcontracted
DocumentedAudited against scope
Request a commercial survey +971 58 656 3001

What we hold under a commercial contract

Most facilities contracts fail at the boundary between suppliers, not inside any one of them.

Four service lines that most premises buy from four different companies. Holding them under one contract removes the space where a problem sits unowned while an AC contractor and a cleaning contractor each explain that it belongs to the other.

Precision AC and HVAC management

Air handling that is measured rather than assumed.

In a sealed commercial envelope the air system is the building. We manage AHUs, FAHUs, FCUs and full duct networks on a scheduled cycle, with camera survey before and after, HEPA filtered negative air extraction, coil and blower cleaning, and airflow readings recorded at the diffuser. Filter changes are logged, not estimated, and the report tells you what the system was doing before we touched it as well as after.

  • Duct networks surveyed by camera before any quotation
  • AHU, FAHU and FCU servicing on a scheduled, documented cycle
  • Coil, blower wheel and drain pan cleaning, not grilles alone
  • Airflow and differential pressure recorded per unit
  • Kitchen extract and basement jet fan servicing
  • Chilled water flushing and chemical passivation

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Commercial deep cleaning

The standard a client notices is set by the areas they never look at.

Front of house is judged in seconds and back of house is what makes it possible. We run both: reception, retail floor, meeting rooms and washrooms on a daily or nightly schedule, and the periodic work that keeps them possible, scheduled inside the contract rather than sold as a surprise. Directly employed staff assigned to your site, a named supervisor who audits against a written scope, and a monthly report you receive before you have to ask for it.

  • Daily, nightly and out of hours schedules
  • Retail floors, reception, meeting rooms and breakout areas
  • Washroom servicing and consumables managed at cost
  • Post fit out and post handover cleaning
  • High level dusting, internal glass and partition cleaning
  • Disinfection with the full label contact time observed

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Office carpet restoration

Contract carpet fails in the traffic lane long before it fails anywhere else.

Encapsulation for scheduled maintenance and hot water extraction for restoration, selected by fibre and by how quickly the floor has to return to service. Wool, nylon and solution dyed carpets each take a different chemistry, and using one product across all three is the single most common reason a corporate floor looks tired two years early. Traffic lanes, entrance matting and lift lobbies are treated on their own cycle because they wear at several times the rate of the open floor.

  • Fibre identified and colour tested before any treatment
  • Low moisture encapsulation with same-day return to service
  • Hot water extraction for restorative deep cleans
  • Traffic lanes and lift lobbies on their own cycle
  • Spot and spill response inside the contract
  • Entrance matting cleaned rather than replaced

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Custom furniture and surface care

Specified finishes need the manufacturer's method, not a general purpose product.

Corporate and retail interiors are specified in materials that a general cleaning contractor will quietly damage: veneered joinery, leather and bouclé upholstery, brushed and PVD coated metal, natural stone, microcement and acoustic felt. Each has a method and a pH range. We identify the finish first, test in an inconspicuous area, and hold a record of what was used where, so the next visit repeats the result instead of experimenting again.

  • Finishes identified and recorded before the first visit
  • pH neutral systems on natural stone and marble, always
  • Leather, bouclé and technical upholstery by fibre
  • Veneer, lacquer and solid timber joinery
  • Brushed, anodised and PVD coated metalwork
  • Acoustic felt and fabric wall panels, low moisture

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Out of hours and overnight execution

For a trading floor, the only acceptable evidence that we were there is that the space is better and nothing else has changed.

Retail flagships and Grade A offices do not close for maintenance, so the work moves to the hours when the building is empty. That is a scheduling discipline rather than a premium: service lift bookings, security clearance and building management notification are arranged during mobilisation, not negotiated on the night. Equipment is specified for occupied premises and low-moisture systems are chosen where a floor has to be back in service by opening.

Every out of hours attendance is signed in and out, and the space is inspected against the scope before the team leaves. The report reaches you before your first meeting.

How a contract is mobilised

01

Survey at working hours

We walk the premises at the hour the work would actually happen. A desk count from a floor plan is not a scope, and it is why so many contracts are underpriced and then quietly under-delivered.

02

Written scope of works

Daily, weekly, monthly and periodic tasks set out separately, with exclusions stated plainly. Hours follow the scope rather than the scope being trimmed to fit a price.

03

Compliance pack

Method statements, risk assessments, safety data sheets, technician licences and insurance certificates issued to building management before anyone attends site.

04

Mobilisation

Staff assigned to your site, inducted on your floor, briefed on access, security, out of bounds areas and escalation, before the first shift rather than during it.

05

Delivery and audit

A named supervisor attends on a scheduled cycle and audits against the written scope. The monthly report reaches you before you have to chase it.

06

Quarterly review

Scopes drift because buildings change and documents do not. We review quarterly and adjust in writing rather than letting the gap widen.

Frequently asked questions

Do you work out of hours so trading is not interrupted?

Yes, and for retail and Grade A offices it is the default rather than an extra. Work is scheduled overnight, on closure days or inside an agreed access window, and the space is handed back inspected and ready before the first person arrives.

How is a commercial contract priced?

From a survey, not a rate card. We walk the premises at the hour the work would actually be carried out, measure the areas, note the finishes and the access constraints, and issue a written scope with the hours the scope genuinely requires. The figure on the scope is the figure invoiced.

Can you hold a contract across several sites?

Yes. Multi-site retail portfolios and multi-floor corporate tenancies are handled under one contract with a single named account manager, one reporting line and one invoice, rather than a separate supplier per building.

What documentation do you provide for the compliance file?

Method statements, risk assessments, product safety data sheets, technician licences and insurance certificates before mobilisation. After each periodic work, a written report with photographs, and for water and air services the laboratory analysis behind any certificate.

Do you carry your own equipment into a live building?

Yes, and it is specified for occupied premises: low-noise extraction, HEPA filtration, low-moisture carpet systems that return to service in hours rather than overnight, and lifting equipment sized to the service lift rather than the loading bay.

How quickly can a contract be mobilised?

A survey within forty eight hours of enquiry, a written scope the same week, and mobilisation typically inside two weeks once the scope is agreed. Reactive and emergency attendance runs alongside from day one.

Is the team directly employed?

Every technician across all service lines is recruited, trained, vetted and supervised by MELLS. Nothing is subcontracted, which is what makes a single accountable point of contact possible rather than merely promised.

Which areas of Dubai do you cover for commercial work?

All of Dubai, with concentrations in DIFC, Downtown Dubai, Dubai Design District, Business Bay, Dubai Marina and JLT. We also hold commercial contracts in Abu Dhabi and Sharjah.

White-glove corporate care

Specialist services for high-value interiors

Every one of these exists because a general commercial contractor was doing it with the wrong product.

Low-moisture luxury carpet extraction

Wool loses its hand when it is soaked. Nylon does not, and treating both the same is why corporate floors age unevenly.

Encapsulation polymer applied at low moisture, agitated with a cylindrical brush and lifted dry the following pass. A wool axminster in a boardroom returns to service in ninety minutes rather than overnight, and does not shrink at the gripper or wick a brown stain up from the underlay a week later. Hot water extraction is held in reserve for genuine restoration, on fibres that take it, at a temperature matched to the dye system rather than to the machine's maximum.

  • Fibre and dye system identified before any product is chosen
  • Encapsulation for scheduled maintenance, extraction for restoration
  • Ninety minute return to service on most low-moisture work
  • Wool, silk blend and hand-knotted rugs treated off the floor
  • Traffic lanes and lift lobbies on their own shorter cycle
  • Colour fastness tested at an edge before the first pass

Italian leather sofa and seating conditioning

Aniline and semi-aniline take a pH range, not a product. Get it wrong once and the finish is gone permanently.

Reception and boardroom seating in Dubai is usually specified in Italian aniline, semi-aniline or pigmented leather, and each behaves differently. We identify the tannage and finish first, clean at the correct pH, then condition to restore the plasticiser that air conditioning strips out continuously. In a permanently cooled, permanently dry building this is the difference between leather that softens over ten years and leather that cracks along the seat front in three.

  • Tannage and finish identified before anything is applied
  • pH matched cleaning, never a general purpose upholstery product
  • Conditioning to replace plasticiser lost to constant cooling
  • Colour restoration and scuff correction on pigmented finishes
  • Stitching, piping and cushion interiors included
  • A record kept of what was used, so the next visit repeats it

Acoustic panel and felt maintenance

Acoustic felt is a filter that nobody services. It holds everything the air handling misses.

PET felt, wool baffles, slatted timber and fabric-wrapped panels are throughout modern Dubai offices, and almost none of them are on a cleaning schedule. They collect dust continuously and, being porous, they hold odour. We clean at low moisture with controlled extraction so the panel does not sag, delaminate or watermark, and so the acoustic performance the designer specified is not quietly reduced by a layer of compacted dust.

  • PET felt, wool baffle, slatted timber and fabric-wrapped panels
  • Colour movement tested at a concealed edge first
  • Low moisture, so panels do not sag or delaminate
  • Ceiling rafts and baffles cleaned in situ at height
  • Odour treated at the fibre rather than masked
  • Acoustic performance preserved, not gradually dulled

Discreet nocturnal execution

The only acceptable evidence that we attended is that the space is better and nothing else has changed.

For a trading floor, a flagship or a live broadcast facility, the work moves to the hours when the building is empty. That is a scheduling discipline rather than a surcharge. Access permits, service lift bookings, security clearance and building management notification are arranged during mobilisation, not on the night. Teams sign in and out, work to a plan agreed in advance, and the space is inspected against the scope before anyone leaves.

  • Overnight, weekend and closure-day windows as standard
  • Permits, lift bookings and clearance arranged at mobilisation
  • Low-noise equipment specified for occupied and adjacent floors
  • Same operatives each visit, security cleared and badged
  • Sign in and sign out recorded against the access log
  • Space inspected against scope before the team leaves

For facilities managers and operations directors

What a MELLS contract commits to

These are contract terms, not proposal language. Each one is written into the agreement and reported against monthly.

Compliance-ready SLAs

Response times, rectification windows and escalation paths written into the agreement rather than discussed after the first failure. Monthly performance reported against the scope, not against a summary of it, so a facilities manager can put the document in front of an auditor without preparing it first.

Strict confidentiality

Operatives are directly employed, individually vetted and security cleared before they are assigned. NDAs are signed at company and at individual level. Nothing is photographed on a client floor without written permission, and clean-desk protocols are briefed at induction rather than assumed.

Asset protection for high-end textiles

Specified finishes are identified and recorded before the first visit, and the method for each is held on file. Wool, silk blend, aniline leather, PET felt, microcement and natural stone each get their own product and pH. The record is what makes the second visit repeat the first rather than experiment again.

Enterprise liability coverage

Public and product liability, workmen's compensation and third-party property damage cover, with certificates issued to building management before mobilisation rather than requested afterwards. Method statements and risk assessments accompany every scope of work.

District coverage

Where we hold commercial contracts

Building rules, access windows and specified finishes differ enough between these districts that a single generic scope fails in all four. Each has its own page and its own method.

DIFC

In DIFC the paperwork gets you through the door. The discretion is what keeps you past the first quarter.

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Downtown Dubai

Retail footfall here does not drop off in the evening. It peaks. Which is why the work happens at four in the morning.

Read more

Dubai Design District (d3)

This is the one district in Dubai where the cleaning contractor can do more damage than the tenants.

Read more

Dubai Media City

Every building has quiet hours. A broadcast facility has quiet minutes, and they are not on a schedule you control.

Read more

Corporate enquiry

Request a commercial survey

For facilities managers, procurement and building management. Tell us the premises and the requirement and a senior member of the team will survey it, at the hour the work would actually be carried out, and issue a written scope.

Service requirements
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